Smith.ai is a 24/7 receptionist service for law firms that blends AI receptionists with live North America-based agents to answer every call, qualify leads, and book consultations. (★ 4.9 on Capterra)
Smith.ai runs end-to-end client intake: calls are answered on the first ring, callers are qualified against your firm’s criteria, consultations are booked live on the call, and transcripts, summaries, and intake data sync straight into your CRM or practice-management system. Intake flows are tailored to each practice area — personal injury, family law, criminal defense, immigration, and more — and complex or urgent matters escalate instantly to live agents. The company reports handling 25M+ calls for more than 5,000 law firms over more than a decade.
A free plan includes 25 calls per month. AI-first receptionist service starts at $1.60 per call, hybrid AI-plus-human coverage starts at $2.50 per call, and human-first virtual receptionists start at $7 per call, with volume-based monthly plans also available.
Smith.ai also screens out spam automatically: more than 20 million known robocalls and solicitors are blocked, so attorneys only spend time on real prospects. Every interaction is recorded and transcribed, quality is scored continuously, and firms can tune the balance between AI and human coverage for each call type — a setup refined through an ongoing train, test, and review loop across live calls every day.
Smith.ai is designed for law firms and professional-services businesses that cannot afford missed calls and want client intake handled consistently without hiring in-house receptionists.