Zenvia is the Brazilian customer-experience platform combining messaging, AI agents and campaign tools for Latin American businesses.
Publicly listed and headquartered in São Paulo, Zenvia unifies WhatsApp, SMS, email and voice communications with AI automation — from chatbots to generative agents — under one platform. Its solutions cover marketing campaigns, conversational commerce and customer service, and thousands of Latin American companies use it to orchestrate the full customer journey. Zenvia has grown through acquisitions that added AI and voice capabilities to its messaging core.
Zenvia is priced by usage and modules under enterprise agreements; smaller teams can start on standard plans with sales support.
Latin American companies that want to run marketing, service and commerce conversations across channels from one vendor.
Zenvia serves Latin American businesses orchestrating customer journeys across channels.
Companies start on standard plans or scope enterprise agreements; integration connects messaging channels to CRM quickly.
One view across channels, higher campaign conversion and service automation that customers actually use.
Companies connect messaging channels and CRM, then configure campaigns and AI agents with Zenvia’s onboarding support. Regional teams assist with WhatsApp business requirements and scaling.
Multi-channel orchestration takes configuration effort, and messaging channel costs add to platform pricing.
Marketing and service teams value one view of conversations across channels.
Latin American businesses running marketing, service and commerce conversations together.
Few regional vendors cover the customer journey across channels and AI like Zenvia does. Latin American businesses consolidating messaging spend will appreciate the single view. Expect configuration effort upfront that pays back in campaign and service results.
No free production tier; Zenvia offers commercial plans scaled to usage, with trials available.
Yes — messaging and AI capabilities are exposed through APIs and integrated into CRM and commerce stacks.
Against single-channel tools, Zenvia’s strength is full-journey coverage across channels with regional expertise.
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