Yellow.ai is an enterprise conversational AI platform that deploys AI agents across 35+ channels in 135+ languages — for both customer support and employee experience.
Large enterprises don’t have a chatbot problem; they have a scale problem — millions of conversations across WhatsApp, voice, email, web chat, and dozens of regional messengers, in over a hundred languages. Yellow.ai (formerly Yellow Messenger, founded in 2016, headquartered in San Mateo) processes 16B+ conversations annually for 1,300+ enterprises including Sony, Domino’s, Sephora, and Hyundai.
Its Dynamic AI agents go beyond answers: trained on your documents and systems, they take actions — checking orders, updating tickets, running workflows — through 150+ prebuilt integrations and a choice of 15+ LLMs with multi-LLM orchestration. The platform spans CX agents for service conversations and EX agents for HR and IT helpdesks, built on a no-code/low-code studio. Compliance is enterprise-grade: HIPAA, SOC 2 Type II, ISO 27001, ISO 27701, and PCI-DSS. Yellow.ai is rated 4.4/5 on G2.
A free plan is available (1 AI agent, 2 seats, 500 chat sessions/month, then $0.99 per resolution). Enterprise contracts are quote-based (public AWS Marketplace listings show $10,000 and $25,000 per 12-month contract for Basic and Standard). See the official site for current pricing.
Built for large enterprises automating high-volume conversations across many channels and languages, with in-house technical resources to own the build. Not suited to SMBs or teams needing a published per-seat price.