Tiledesk is an open-source customer engagement platform that combines omnichannel live chat with AI agents and a no-code chatbot builder. (ā 4.6 on Capterra)
Tiledesk lets businesses talk to customers on their website, WhatsApp, Telegram, Facebook Messenger, and more from a single team inbox. Its AI layer has become the centerpiece: you can deploy AI agents grounded in your knowledge base, use an AI reply assistant to help human agents answer faster, and hand conversations over to people whenever needed. A visual, no-code design studio makes it possible to build chatbots and AI workflows without developers, while the open-source core can be self-hosted for teams that need full control over their data. Integrations with Dialogflow, Rasa, WordPress, Shopify, and Stripe, plus white-label options, make it flexible for agencies and vendors too.
Starter costs ā¬49/month (1 user, 800 conversations, 5 AI agents). Pro costs ā¬149/month, or ā¬124/month billed yearly, with 3 users, 20 AI agents, and 3,000 conversations per month. Business costs ā¬499/month (ā¬416/month yearly) with higher limits, and Enterprise is custom. A 14-day free trial is included, and the open-source edition is free to self-host.
Tiledesk fits support and sales teams, SaaS companies, and agencies that want AI-powered chat on every channel, with the option to self-host and keep full ownership of customer data.
Tiledesk also fits regulated or privacy-conscious organizations because conversations and customer data can stay on their own infrastructure with the self-hosted edition, while the cloud version suits teams that prefer a managed service. Developers get APIs and webhooks to plug chat into existing systems, and prebuilt connections to tools like HubSpot, Brevo, and Make extend it into wider sales and support workflows. Mobile apps for agents, working-hours rules, and smart assignment keep distributed support teams responsive, and detailed analytics show where AI agents resolve conversations on their own and where humans still add the most value.