Moveworks

Moveworks is an enterprise AI platform that resolves employee requests across IT, HR and finance through conversational automation.

Overview

Moveworks deploys AI employees — conversational agents that handle the constant stream of internal requests: password resets, access provisioning, benefits questions, expense policy answers. Its platform understands natural-language requests in chat tools like Slack and Teams, takes action across enterprise systems (ServiceNow, Workday, Jira and more), and escalates with full context when humans are needed. A creator studio lets teams build custom agents grounded in company knowledge, and analytics quantify deflection and resolution rates. Large enterprises use it to cut ticket volume and give employees instant support.

Enterprises typically begin with high-volume IT requests — access, password, device issues — where the agent resolves cases end to end inside Slack or Teams, then expand into HR and finance topics. Every automated action is logged for audit, and analytics quantify deflection rates and time saved per department. Custom agents built in the creator studio handle company-specific processes grounded in internal documentation and policies.

Key Features

• Conversational agents deployed in Slack, Teams and web portals
• Agentic actions across ITSM, HRIS and enterprise systems
• Knowledge grounding with permission-aware retrieval
• Creator studio for custom, multi-department agents
• Analytics on deflection, resolution and employee satisfaction
• Multilingual support for global workforces
• Auditable action logs for compliance review
• Custom agent builder for company-specific processes

Pricing

Moveworks is quote-based enterprise software, priced by deployment scope and seats; onboarding and solution engineering are part of the sales process.

Who Is It For

It serves large enterprises with heavy internal service loads — IT help desks, HR shared-services centers and finance operations teams.

A global enterprise deploys the agent first for IT access requests inside Slack, cutting ticket volume measurably, then extends it to HR benefits questions and finance policy answers. Every automated action is logged for audit, and multilingual support serves the worldwide workforce. Custom agents absorb company-specific processes grounded in internal documentation.

FAQ

Is Moveworks free to use?

No — it is an enterprise platform with quote-based pricing.

Does Moveworks offer an API?

Yes, Moveworks exposes developer APIs and a platform for building custom agents and integrations.

How does Moveworks compare to alternatives?

Compared with ServiceNow’s built-in virtual agent or Workday assistants, Moveworks is cross-system and vendor-neutral, which suits heterogeneous enterprise stacks.

Which languages does Moveworks support?

Moveworks supports major global languages for employee-facing conversations, making it suitable for multinational workforces with diverse language needs.