Document360 is a purpose-built knowledge base platform for customer-facing help centers, product documentation, and internal wikis — now with the Eddy AI suite woven in.
Self-service documentation done well is a support multiplier; done badly it’s a graveyard of stale PDFs. Document360 is built specifically for knowledge bases rather than general wikis or developer docs: a strong markdown editor, editorial governance with multi-step review workflows and version history, and a help-center site generator that ranks in search.
The Eddy AI suite is included in every plan: conversational AI search that answers reader questions from your docs, an AI Writing Agent, FAQ generation, AI translation into 50+ languages, duplicate-content detection, and an MCP server that grounds ChatGPT, Claude, and Copilot in your documentation. Native integrations surface articles inside Zendesk, Intercom, and Freshdesk tickets, and the optional AI Premium Suite adds screen capture, step-by-step guide authoring, interactive demos, and video recording. The platform is rated 4.7/5 on G2 from 540+ reviews and holds SOC 2 Type II and ISO 27001 certifications.
Document360 moved to quote-based pricing in late 2024; quotes are configured around team accounts, workspaces, languages, and AI usage (a 14-day free trial is available). Eddy AI is included standard; the AI Premium Suite and standalone AI chatbot are paid add-ons. Request a quote on the official site for current pricing.
Best for product and support teams building a structured public help center or multi-language docs portal. It’s not designed for developer API docs with Git workflows, and buyers who need a price before a sales call should be aware it’s quote-only.