Tidio

Tidio is a customer service and live chat platform combining AI chatbots, shared inbox and help desk for growing businesses.

Overview

Tidio brings live chat, email and social messages into one shared inbox, with Lyro — its conversational AI — resolving up to a large share of routine questions automatically. Lyro is trained on your help content and past conversations, and hands off to human agents with full context when needed. Visual chatbot flows handle lead capture, order status and cart recovery, while the help desk ticketing module organizes support work. E-commerce integrations pull customer and order data directly into conversations.

Key Features

• Lyro AI chatbot trained on your own support content
• Unified shared inbox for chat, email and social
• No-code chatbot flow builder for marketing and support
• Ticketing help desk with assignment and SLAs
• E-commerce integrations with order data in chat
• Visitor analytics and proactive chat triggers

Pricing

Tidio has a free plan with basic live chat and limited conversations. Paid tiers scale by contacts and add Lyro AI resolutions, automation and priority support.

Who Is It For

It fits small and mid-sized online businesses that want enterprise-style customer service automation without enterprise complexity.

How It Works

Connect your site and messaging channels, then train Lyro on your help content so it can answer routine questions instantly in chat. Anything outside its confidence routes to the shared inbox with full context. Visual flow builders handle lead capture and cart recovery, and the help desk module organizes tickets for human agents.

In Practice

E-commerce teams see quick wins by starting with order status and shipping questions — the highest volume, most repetitive intents. Review Lyro’s unanswered-question log weekly and add content; the bot improves fastest through that feedback loop. Keep proactive chat triggers subtle; aggressive pop-ups raise chat volume without raising revenue.

FAQ

Is Tidio free to use?

Yes, a free plan covers live chat and a small number of Lyro conversations. Higher volumes and advanced automation require paid plans.

Does Tidio offer an API?

Yes, Tidio provides APIs and native integrations with e-commerce platforms, CRMs and email tools.

How does Tidio compare to alternatives?

Tidio stands out for pairing a capable AI chatbot with live chat and help desk in one affordable package aimed at smaller teams.

Does Tidio integrate with Shopify?

Yes, deep e-commerce integrations connect Tidio with Shopify and other platforms, putting order and customer data directly into conversations. This lets Lyro answer shipping and order questions accurately and lets agents act on orders without switching systems.