ChatBot is an AI chatbot platform from Text, the company behind LiveChat, that trains an AI agent on your own content to support customers and close sales around the clock. (โ 4.6 on Capterra)
You connect your website, help center, and product documents, and ChatBot automatically builds a knowledge base the AI Agent uses to answer questions in your brand’s voice. The agent does more than deflect tickets: it spots buying signals, recommends products, offers discounts at the right moment, and helps shoppers check out. Conversations from your website, Messenger, WhatsApp, and SMS land in one shared inbox, and anything the AI cannot resolve is handed to a human agent with full context. More than 35,000 brands use the wider Text platform.
Essential costs $19 per user/month billed annually ($25 monthly) with one AI Agent included. Growth costs $79 per user/month billed annually ($99 monthly) with more AI resolutions, unlimited chat history, and advanced reporting. Enterprise is custom-priced. Every plan starts with a free 14-day trial, no credit card required.
Because it sits inside the Text platform, ChatBot shares one inbox and customer history with LiveChat and HelpDesk, so AI and human conversations stay in a single thread. Every plan includes an MCP server and API access, letting the agent pull live data โ order status, account details, inventory โ into its answers instead of replying from static content alone. Proactive campaigns can also greet visitors based on their behavior before they even ask a question.
ChatBot is built for ecommerce stores, SaaS companies, and support or sales teams that want an AI agent to resolve routine questions and turn service chats into revenue.