Respond.io is a conversation management platform that unifies WhatsApp, social, and web messaging with AI agents that reply, qualify, and convert customers. (★ 4.8 on G2)
Respond.io brings order to messaging chaos. It consolidates WhatsApp, Instagram, Facebook, email, and web chat into one shared inbox where AI agents handle routine conversations — answering product questions, qualifying leads, booking appointments — and hand complex cases to humans with full context. Its automation builder designs conversation flows without code, and its AI replies train on the business’s own content to stay accurate and on-brand. CRM integrations keep every conversation logged against customer records, and analytics measure response times, resolution, and conversion across channels. For businesses where customers message rather than call — increasingly the norm across Asia and e-commerce — Respond.io turns messaging into a managed sales and support channel instead of an untracked distraction. Its WhatsApp-first design reflects where business conversation actually happens globally, with official API support, template management, and broadcast compliance handled within the platform rather than via workarounds. Team collaboration features include assignment rules, internal notes, and shared templates, ensuring that when conversations do reach humans, agents respond with consistent information instead of improvising from fragmentary personal histories.
Respond.io no longer offers a free plan. Starter is $79/month billed annually ($99 monthly) with unlimited monthly active contacts but no AI Agents; Growth is $159/month annually ($199 monthly), including 1,000 monthly active contacts and AI Agents; Advanced is $279/month annually ($349 monthly), adding voice AI agents; Enterprise is custom. Extra contacts, seats, and AI credits are metered on top, and Meta’s WhatsApp conversation fees are passed through.
Sales and support teams whose customers message across channels, and businesses — especially in Asia and e-commerce — that want WhatsApp and social conversations managed with professional tooling. It fits organizations losing leads in personal inboxes who need conversation history, automation, and accountability shared across the team.