Infinitus builds voice AI agents that handle healthcare phone calls — benefits verification, prior authorization, and status checks — with accuracy clinics can trust.
Infinitus automates the phone calls that healthcare staff make hundreds of times a week: verifying insurance benefits, checking prior-authorization status, confirming referrals. Its voice agents navigate phone trees, wait on hold, and conduct conversations with payer and provider representatives, extracting structured results that flow into healthcare systems. The platform is designed for healthcare specifically, handling HIPAA-sensitive information and the terminology of benefits and claims. By absorbing these calls, Infinitus frees staff from hours of hold time while accelerating the administrative steps that delay patient care. The agents deliver documented call outcomes — who was contacted, what was confirmed — so every automated call leaves an auditable record rather than a handwritten note. Because payer processes vary constantly, Infinitus maintains its automation against changing phone systems and scripts, absorbing that maintenance burden that typically sinks internal automation projects. Detailed reporting on call outcomes and cycle times gives operations leaders visibility into payer interactions they previously experienced only as anecdotes from exhausted staff.
Infinitus contracts with healthcare organizations based on call volume and workflows automated. Onboarding includes integration with operational systems and calibration of agents to the organization’s payer mix.
Healthcare revenue-cycle teams, specialty practices, and health systems whose staff spend significant time on payer phone calls that slow authorization and reimbursement. It fits organizations that have tried internal automation and found the ongoing maintenance of changing phone processes unsustainable.