eesel AI trains support agents on your help docs and tickets, deflecting routine questions inside your existing helpdesk.
eesel AI plugs into Zendesk, Intercom, Freshdesk, and other helpdesks to automate frontline support. It learns from your past tickets and knowledge base, drafts or auto-sends replies, triages and tags incoming conversations, and escalates the rest with full context. Because it works inside your current tooling, teams launch in days rather than months, and simulation mode lets you preview behavior before going live.
The simulation mode is a trust-builder: run the agent against historical tickets before deployment to see exactly how it would have responded. Custom actions extend agents beyond answering, letting them check order status or update account details through internal APIs.
The value compounds as agents learn: unanswered questions highlight documentation gaps, and the AI improves as content improves. Support leaders like that deflection is measured transparently, so automation never becomes a black box hiding unhappy customers.
eesel AI offers a free trial. Paid plans are based on AI resolution volume with tiered features.
Support teams with growing ticket volumes who want automation without replacing their helpdesk.
A free trial is available; ongoing use is a paid subscription.
Yes, eesel AI exposes APIs and custom actions for connecting internal systems to its agents.
Where Intercom Fin is tied to one platform, eesel AI works across helpdesks and layers onto tools you already run.
Most teams connect their helpdesk and launch a simulation within a day.
Yes, custom actions let agents query systems and complete simple tasks during conversations.
Zendesk, Intercom, Freshdesk, and other major platforms have native integrations.
Yes, handover rules route complex or sensitive conversations to human agents.
Yes, quick setup and volume-based pricing fit lean support operations well.
Yes, draft mode lets agents review AI replies before customers see them.