Zenvia

Zenvia is the Brazilian customer-experience platform combining messaging, AI agents and campaign tools for Latin American businesses.

Overview

Publicly listed and headquartered in São Paulo, Zenvia unifies WhatsApp, SMS, email and voice communications with AI automation — from chatbots to generative agents — under one platform. Its solutions cover marketing campaigns, conversational commerce and customer service, and thousands of Latin American companies use it to orchestrate the full customer journey. Zenvia has grown through acquisitions that added AI and voice capabilities to its messaging core.

Key Features

• Unified messaging across WhatsApp, SMS, email and voice
• AI agents for service, sales and campaigns
• Conversational commerce and payment flows
• Journey orchestration with campaign automation
• Analytics across channels and conversations
• Latin-American coverage and support

Pricing

Zenvia is priced by usage and modules under enterprise agreements; smaller teams can start on standard plans with sales support.

Who Is It For

Latin American companies that want to run marketing, service and commerce conversations across channels from one vendor.

Use Cases

Zenvia serves Latin American businesses orchestrating customer journeys across channels.

• WhatsApp, SMS and email campaign automation
• AI agents for service and sales
• Conversational commerce with payments

Getting Started

Companies start on standard plans or scope enterprise agreements; integration connects messaging channels to CRM quickly.

Results to Expect

One view across channels, higher campaign conversion and service automation that customers actually use.

Implementation and Support

Companies connect messaging channels and CRM, then configure campaigns and AI agents with Zenvia’s onboarding support. Regional teams assist with WhatsApp business requirements and scaling.

Limitations to Keep in Mind

Multi-channel orchestration takes configuration effort, and messaging channel costs add to platform pricing.

What Users Say

Marketing and service teams value one view of conversations across channels.

Who Gets the Most Value

Latin American businesses running marketing, service and commerce conversations together.

Final Thoughts

Few regional vendors cover the customer journey across channels and AI like Zenvia does. Latin American businesses consolidating messaging spend will appreciate the single view. Expect configuration effort upfront that pays back in campaign and service results.

FAQ

Is Zenvia free to use?

No free production tier; Zenvia offers commercial plans scaled to usage, with trials available.

Does Zenvia offer an API?

Yes — messaging and AI capabilities are exposed through APIs and integrated into CRM and commerce stacks.

How does Zenvia compare to alternatives?

Against single-channel tools, Zenvia’s strength is full-journey coverage across channels with regional expertise.