Yellow.ai is a Bengaluru-founded conversational-AI platform whose chat and voice automates customer and employee service across 35+ channels and languages.
Yellow.ai’s platform combines generative AI with its own dynamic automation engine to handle support conversations on WhatsApp, web, voice and more — resolving issues, completing transactions and handing off to humans gracefully. Its voice AI answers calls with human-like speech, and enterprise customers in banking, retail and telecom use it to automate millions of conversations. The company runs a global footprint with offices across the US, India and Southeast Asia.
Yellow.ai sells enterprise contracts based on conversation volume, channels and modules; pricing is established with its sales team.
Large enterprises in banking, insurance, retail and telecom that need scalable customer automation across digital and voice channels.
Yellow.ai fits enterprises automating millions of conversations across channels.
Enterprises scope priority journeys with Yellow.ai’s team and pilot on one channel before expanding across the estate.
High containment on routine contacts, consistent service quality and analytics that show where to automate next.
Enterprises scope priority journeys and pilot one channel; Yellow.ai’s delivery team builds, integrates and optimizes before expansion.
Real value needs conversation design effort, and enterprise contracts make it a serious commitment.
Service leaders highlight containment rates and voice automation depth as the standout results.
Yellow.ai handles the full contact-center surface — chat, WhatsApp and voice — at serious scale. Enterprises consolidating automation vendors will find the breadth compelling, especially with Indic-language strength. Budget for conversation design, not just licenses.
Enterprises consolidating service automation across chat and voice will find Yellow.ai’s breadth compelling. Budget effort for conversation design, not just licensing.
No free self-serve tier exists; Yellow.ai engages enterprises through demos, pilots and contracted deployments.
Yes — the platform integrates with CRMs, contact centers and backend systems through APIs and prebuilt connectors.
Against regional chatbot builders, Yellow.ai offers enterprise scale, voice automation and strong Indic-language support in one platform.