容联七陌 (7Moor) is a Chinese AI customer service and contact-center platform unifying online chat, calls and bots for enterprise service teams.
容联七陌, part of the Ronglian (容联云) cloud communications group, provides omnichannel customer service for Chinese enterprises: online chat and WeChat/Weibo channels, cloud call-center capabilities, and AI bots covering intelligent Q&A, IVR voice bots and work-order automation. Its AI engine understands Chinese intent well, supports knowledge-base grounding, and hands off to human agents with full context. Analytics dashboards cover agent performance, service levels and bot deflection, and private deployment satisfies regulated industries like finance and automotive.
Service teams configure text bots for web and WeChat channels and voice bots for phone IVR, all grounded in the enterprise knowledge base with confident handoff to human agents. Cloud call-center features handle routing, recording and quality monitoring, and work orders track issues across departments. Analytics quantify deflection and satisfaction, and deployment flexibility covers public cloud through private installation.
容联七陌 sells enterprise subscriptions scoped by seats, channels and AI modules; pricing is provided through its sales team and partner network.
It serves Chinese enterprises — finance, automotive, internet, retail — that need omnichannel customer service with domestic compliance and call-center depth.
A financial services company routes web chat and hotline traffic through 七陌: text bots answer routine account questions, voice bots handle IVR menus, and everything hands off to human agents with context intact. Work orders track cross-department resolution, dashboards monitor service levels in real time, and private deployment satisfies the regulator’s data requirements. The result is consistent service quality across channels that previously ran on separate systems.
No — it is enterprise software with quote-based pricing and evaluation pilots.
Yes, APIs and SDKs integrate its channels and bots with CRM and business systems.
Compared with 网易七鱼 or Udesk, 容联七陌’s edge is Ronglian’s communications infrastructure and call-center capabilities.
Yes — private deployment is available for regulated industries and large enterprises, alongside standard cloud editions, satisfying data-sovereignty requirements.